Refund Policy

Last Updated: January 15, 2025

Our Commitment to Customer Satisfaction

At Classic Powerwashing, we are committed to providing high-quality pressure washing services that meet or exceed your expectations. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them. We believe in fair and transparent business practices, and our goal is to ensure every customer is satisfied with our services.

Service Guarantee

We guarantee the quality of our workmanship and stand behind every pressure washing service we provide. If you are not completely satisfied with our work, please contact us within 48 hours of service completion at (410) 586-3800 or averiefaulkner@classicpwrsvc.com. We will work with you to address any legitimate concerns and ensure your satisfaction.

Refund Eligibility

Refunds may be considered under the following circumstances:

Full Refund Situations

• Service Not Performed: If we are unable to perform the agreed-upon service due to our fault or circumstances within our control
• Significant Service Deficiency: If the service performed falls substantially below the agreed-upon scope or industry standards
• Property Damage: If damage to your property is caused by our negligence (subject to insurance coverage limits)
• Cancellation by Company: If we cancel the service with less than 24 hours notice for reasons other than weather or safety

Partial Refund Situations

• Incomplete Service: If only a portion of the agreed-upon work was completed due to unforeseen circumstances
• Service Interruption: If service was interrupted and could not be completed on the same day due to equipment failure or other factors within our control
• Mutually Agreed Resolution: Any other situation where both parties agree to a partial refund as a fair resolution

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Customer Cancellation: Services cancelled by the customer after work has begun
• Pre-existing Conditions: Results affected by pre-existing damage, stains, or surface conditions that were disclosed or discoverable before service
• Natural Limitations: Inability to remove certain stains or restore surfaces to original condition due to age, material type, or permanent damage
• Weather-Related Delays: Service delays or rescheduling due to weather conditions beyond our control
• Customer Access Issues: Inability to complete service due to access restrictions, property conditions, or customer unavailability
• Normal Resoiling: Natural dirt accumulation or staining that occurs after service completion
• Third-Party Factors: Issues caused by factors beyond our control, such as utility failures or neighborhood restrictions

Refund Process

To request a refund, please follow these steps:

1. Contact Us Promptly: Reach out within 48 hours of service completion or the incident in question
2. Provide Details: Clearly describe the issue and provide any relevant photos or documentation
3. Allow Investigation: Give us the opportunity to inspect the work and understand the concern
4. Resolution Discussion: We will discuss potential solutions, which may include re-service, partial refund, or full refund
5. Written Agreement: Any refund agreement will be documented in writing

Refund Processing

Once a refund has been approved:

• Processing Time: Refunds will be processed within 7-10 business days of approval
• Method: Refunds will be issued using the same payment method as the original transaction when possible
• Documentation: You will receive written confirmation of the refund amount and processing details
• Bank Processing: Please allow additional time for your bank or credit card company to process the refund

Alternative Resolutions

Before issuing refunds, we often explore alternative solutions that may better serve our customers:

• Re-service: Returning to address specific areas or concerns at no additional charge
• Additional Treatment: Applying specialized treatments or methods for stubborn stains or areas
• Service Credit: Providing credit toward future services
• Partial Re-work: Focusing on specific areas that did not meet expectations

Prevention and Communication

To minimize the need for refunds, we:

• Provide detailed estimates and explain service limitations before beginning work
• Conduct pre-service inspections to identify potential issues
• Maintain open communication throughout the service process
• Use appropriate techniques and equipment for each surface type
• Provide realistic expectations about results

Dispute Resolution

If you are not satisfied with our refund decision, we encourage further discussion to reach a mutually acceptable resolution. We are committed to fair treatment of all customers and will work in good faith to resolve any disputes.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Updated policies will be posted on our website with a revised effective date.

Contact Information

For refund requests, questions, or concerns, please contact us:

We appreciate your business and the opportunity to serve you. Our goal is to provide excellent service that eliminates the need for refunds, but we are committed to fair resolution when issues arise.